Tickets

E-tickets cannot be refunded or changed.

An e-ticket is a new type of electronic ticket, which we send to you as a PDF file. You can choose to it print yourself or use it on your mobile device. It replaces our older Print Your Own ticket.

If you require any assistance with a booking made with Greater Anglia please call our Web Support Team on 0345 600 7245 (option 3).

Fare names across the national rail network fall into one of four ticket types. The names best describe when you can buy or use a ticket, making it easier for you to buy the best value ticket for your journey.

On the only or last day of validity of a ticket, it can be used until 04:29 on the following morning, by which time all travel must be completed, except on Off-Peak Singles and the outward halves of Off-Peak Returns when, if the journey cannot be completed on the first day, the journey may be completed on the second day at Off-Peak times. All travel must be completed by 04:29 on the day after the second day. Please note the concession about travelling on the second day of validity applies to Off-Peak tickets, not Off-Peak Day tickets.

* Railcard and GroupSave restrictions apply at certain times of the day

The e-ticket option is available when you buy a Greater Anglia Advance fare online. After completing your purchase, you will receive two emails from us: a booking confirmation email (this is not your ticket) and a second email containing your PDF ticket. You will receive a PDF e-ticket file for each passenger travelling.

An e-ticket is designed to be printed at home or used on a mobile device. You cannot collect an e-ticket from a station.

After receiving the second email containing your PDF e-tickets, you can choose to print them at home and bring them with you on your journey or use them on your mobile device. To use an e-ticket on your mobile device just open PDF file and scan it at the gates or show it to a member of rail staff.

It’s your responsibility to make sure that you can present the ticket you purchased at the ticket gate and when asked by a member of rail staff. If you can’t – for whatever reason – then you will need to buy a new ticket in order to travel.

Annual Gold Card Season Ticket Changes 2015

Annual Gold Card Season Ticket discount benefits changed from 2 January 2015. Annual Gold Card Season Ticket discount benefits now include:

• 1/3 off Standard and First Class Anytime and Off-Peak fares for yourself and up to three adults
• 60% off child fares
• Discounted tickets now valid from 09:30 Monday to Friday and any time at the weekend or on public holidays
• Extended Gold Card area
• Get a Railcard for £10 for you or a friend

Please note there are no changes to your Annual Season ticket or Annual Travelcard.

Terms and conditions apply, for detail visit nationalrail.co.uk/goldcard

Get a Season Ticket with benefits

When you buy an Annual Season Ticket or Annual Travelcard for travel within the defined area (or for certain journeys beyond the boundary) your ticket is automatically issued as a Gold Card.

How can I get a Gold Card?

You are automatically entitled to a Gold Card when you buy an Annual Season Ticket or Annual Travelcard at a station within the Gold Card area and either the departure station, destination station or both are within the Gold Card area.

Which stations are covered by the Gold Card area?

On Greater Anglia, the entire network, including the Stansted Express, is now in the Gold Card area with the exception of stations on the Ely to Peterborough line (Manea, March, Whittlesea and Peterborough). This means that all stations in Norfolk and Suffolk are now in the Gold Card area!

Gold Card discounts are available on other Train Companies' routes as shown below:

• c2c - all routes
• Chiltern - all routes (London Marylebone to Aylesbury and Banbury and now through to Stratford-upon-Avon, Birmingham and Kidderminster)
• CrossCountry - Stansted Airport to Cambridge and Ely, also Bournemouth, Southampton and Guildford to Reading and Banbury
• East Midlands Trains - London St Pancras to Bedford, also Norwich to Ely
• Great Western Railway - London Paddington and Reading to Basingstoke, Bedwyn, Oxford, Banbury and Worcester, also Yeovil Pen Mill to Weymouth
• Gatwick Express - London Victoria to Gatwick Airport (also evening peak service extensions to Brighton)
• Great Northern/Thameslink - all routes except Huntingdon to Peterborough
• Heathrow Express and Heathrow Connect from London Paddington to Heathrow
• London Midland - London Euston to Northampton and now through to Birmingham and the West Midlands and as far north as Stafford and Shrewsbury (also including Arriva Trains Wales from Birmingham to Shrewsbury)
• London Overground - all routes
• Southeastern - all routes including High Speed 'Javelin' services
• Southern - all routes
• South West Trains - all routes including to and from the Isle of Wight.

Please note that Gold Card discounted tickets are not valid on Virgin Trains or East Coast services, or on any other Train Company not listed above.

What benefits will I get?

Your Gold Card acts as a Railcard giving discounts on other rail journeys for yourself and others after 09:30 Monday - Friday and all day at weekends and on Bank Holidays. These include:

• 1/3 off Standard and First Class single and return tickets on participating train company services within the Gold Card area
• Up to three additional adults aged 16 or over travelling with you each get 1/3 off as well
• Up to four children aged between 5-15 pay just 40% of the child fare
• 1/3 off a London Zones 1-6 Off-Peak Day Travelcard
• 1/3 off Oyster Off-Peak Pay as you go single fares and Oyster Off-Peak daily price caps on National Rail, London Underground and Docklands Light Railway services in Greater London (apply at a London Underground station for the Gold Card discount to be applied to your Oyster card). This discount applies to the Gold Card holder only.

You may, however, not be eligible...

Regrettably, some of our Annual Season Tickets are not eligible to be issued as Annual Gold Cards or Gold Travelcards. These include:

• Child rate tickets
• Tickets issued to holders of Transport for London '16-18' and '18 + Student' Oyster Photocards
• Privilege Season Tickets
• Annual Season Tickets issued under the Cambridge Travel for Work scheme

How much do Gold Card season tickets cost?

Your Gold Card will cost the same as a regular Annual Season Ticket.

Use our Season Ticket calculator to find out how much your Gold Card will cost.

Our journey planner provides itineraries with estimated times to change trains already taken into consideration. The times we use are based on recommendations by the rail industry and are individually calculated for each station.

If you are purchasing an Anytime, Off-Peak or Super Off-Peak ticket you are not obliged to take a particular train. With an Anytime ticket you can take any train during the validity of your ticket. With an Off-Peak or Super Off-Peak ticket you can take any train which is permitted by that ticket type.

If you are purchasing an Advance ticket, you only have a binding reservation on the booked train on the reserved leg of the journey (i.e. where a seat or train reservation is provided). You may catch any reasonable connecting service on a through booking. For example on a journey on an Advance ticket booked through from Enfield Town to Great Yarmouth, the journey from Enfield to London is not reserved, and you may wish to catch an earlier train than that suggested, to allow more time at Liverpool Street. The journey from London to Norwich is reservable, and you will have a binding reservation and must catch the booked train. Trains from Norwich to Great Yarmouth are not reserved and you may take any one on that day to complete your journey.

If your connecting service is delayed, so in the above example the Enfield Town to London service shown in the booking, and you miss the booked reservable service, you will be permitted to travel on the next available service. We will not be able to provide a seat reservation and we cannot guarantee a seat in these circumstances.

Children under 5

Up to two children under 5 can travel free of charge with each fare paying passenger. Any additional children under 5 will need a child-rate ticket. Please keep in mind that children under 5 without tickets will not have a seat reservation so may have to stand or sit on your knee if the train is busy.

Children aged between 5-15

Children aged between their 5th and 15th birthdays on the actual date of travel receive a 50% discount on almost all fares.

Exceptions include:

• Off-Peak One Day Travelcards within London. There is only one child flat fare on any Off-Peak One Day Travelcard within London. This is applied to a Zone 1-6 Travelcard.
• On the lines between London Liverpool Street and Seven Sisters/Tottenham Hale/Walthamstow Central/Stratford, and the line between Stratford and Tottenham Hale, up to four accompanied children under 11 can travel at any time with each fare-paying adult. This is a Transport for London concession originating on the London Underground which also applies on all London Overground services, the Greater Anglia services listed above and on a few other routes, such as Upminster to Fenchurch Street, which run parallel to a London Underground line.
• Child rate season tickets can run on after the child's 16th birthday, but must expire a maximum of four months after the 16th birthday. Child rate Travelcards purchased with an '11-15' Oyster Photocard must expire no later than the expiry date on the Photocard.

One of the cheapest ways to purchase a child ticket is by using a Family & Friends Railcard. This gives a 34% discount on adult fares and a 60% discount on child fares when travelling together. The minimum group size for a Family & Friends Railcard party is one adult and one child. If the only child in the group is aged under 5 a discounted Child's ticket may be purchased to allow the purchase of discounted Adult tickets.

To find out more visit www.familyandfriends-railcard.co.uk

Off-Peak Restrictions on Greater Anglia tickets

All time restrictions on Off-Peak and Super Off-Peak tickets apply on Mondays to Fridays only, except Bank Holidays. You can use them at any time at weekends and on Bank Holidays.

All Off-Peak Day and Super Off-Peak Day Single and Return tickets can only be used on the day of travel, or up to 04:29 the next morning, by which time all travel must have been completed. You may break your outward or return journey on Greater Anglia services at any intermediate station along the line of route on which your ticket is valid, provided you complete all your travel within the permitted time.

If you are unable to complete your journey on an Off-Peak Single or the outward portion of an Off-Peak Return ticket within the time permitted, you may resume your journey on the following day. Time restrictions still apply on the second day, unless it is a weekend or Bank Holiday. For example, if you are travelling from London to Sheringham after 21:00, by the time you get to Norwich the last Sheringham train will have departed. You may resume your journey on any service to Sheringham the following day that the time restrictions from London would permit (i.e. 11.45 or later). Please note this condition does not apply to Off-Peak Day Singles or Returns.

Off-Peak Singles and Returns (Returns valid for one month)

To London (and back)

Off-Peak Single and Return tickets to and via London are available for travel on any train due to arrive in London Liverpool Street at or after 10:00. The return journey can be made on any train booked to leave London Liverpool St before 16:29 or after 18:34. These restrictions also apply to Off-Peak tickets to Stratford (arrive at or after 09:50, not to depart between 16:26 and 18:41) and Tottenham Hale (arrive at or after 09:40, not to depart between 16:41 and 18:40). These restrictions also apply to intermediate stations between Tottenham Hale and Liverpool St, determined by the arrival/departure time of the trains used at Liverpool Street.

From London (and back)

Off-Peak Single and Return tickets from London are available for travel on trains due to depart London Liverpool Street at or after 09:30 (from Stratford 09:37, Tottenham Hale 09:41). On the return journey to London, Off-Peak Returns cannot be used on trains booked to arrive in London Liverpool Street before 10:00. There are no evening restrictions when travelling towards London.

Outside London

Off-Peak Single and Return tickets for Greater Anglia journeys wholly outside London are generally available at or after 09:00 although some journeys may have different restriction times. Please enquire at a staffed Greater Anglia station or check our Journey Planner for ticket validity for the journey you would like to make.

Off-Peak Day Singles and Returns

To London (and back)

Off-Peak Day single and return tickets to and via London are not available for travel on trains due to arrive in London Liverpool Street before 10:00. There are no evening peak restrictions on the return journey from or via London.

This restriction also applies to Off-Peak Day tickets to Stratford, Tottenham Hale and intermediate stations to London, although the validity is determined by the arrival time of the train in Liverpool Street.

From London (and back)

Off-Peak Day single and return tickets from London Liverpool Street and all Greater Anglia stations in Zones 2-6 to Greater Anglia stations outside Greater London are available for travel on trains due to depart the station of departure at or after 09:30. There are no return restrictions on these tickets.

Outside London

Off-Peak Day single and return tickets for journeys wholly outside London are generally available at or after 08:45 although some journeys from branch line stations may be permitted earlier than this. Please enquire locally or check our Journey Planner for ticket availability for the journey you would like to make.

Within London

Fares within Greater London are priced on a zonal basis and are agreed between all the train companies in London and Transport for London. No Off-Peak Day tickets are offered except the One Day Travelcard, which is valid after 09:30. For the cheapest Off-Peak fares, Oyster Cards offer Off-Peak prices on Pay as you go journeys after 09:30 but not between 16:00 and 19:00.

Super Off-Peak Day Singles and Returns

To London (and back)

Super Off-Peak Day single and return tickets to and via London are not available for travel on trains due to arrive in London Liverpool Street before 12:00. Return journeys from London are not permitted on trains booked to leave Liverpool Street between 15:59 and 19:01 inclusive.

From London (and back)

Super Off-Peak Day single and return tickets from London are available on any train departing after 12:00, but not between 15:59 and 19:01 inclusive. There are no restrictions on the return journey to London.

Outside London

Super Off-Peak Day single and return tickets for journeys that do not involve London are available on any train due to depart after 12:00. There are no evening restrictions on the outward or return journey.

If you've left us a contact number then we will try to contact you to arrange delivery.

If we are unable to contact you and the courier is unable to leave the tickets with somebody, the courier will attempt to deliver at a later time.

Delivery options available are based on how far in advance you book and your postcode.

• Self Service Ticket Machine (free): will be ready for collection two hours after ordering.
• 1st Class Post (free): tickets ordered before 14:00 will be dispatched the same day. During any Royal Mail disruption we will only be offering post as an option where travel is at least ten days after booking date.
• Next Day Delivery (£7.50): Tickets ordered before 15:00 will be delivered by 13:00 the next working day, (Monday to Friday excluding Bank holidays). Orders placed on Saturday or Sunday are fulfilled on Monday and delivered on Tuesday.

Yes, if your tickets are being delivered by post then a receipt will be enclosed with them.

If collecting from a Self Service Ticket Machine the receipt will be printed with the tickets.

If you are purchasing tickets from the ticket office a separate receipt will be printed for you on request. This is in addition to any credit/debit card receipt.

As VAT is not payable on train tickets, we do not issue VAT receipts.

No. On many shorter journeys, only day return tickets are available. If you wish to purchase a ticket going out on one day and back on another for a short journey where no period return is available, we advise you to buy two singles.