You said, we did

June 2024 update

Take a look at some of the improvements we've made thanks to feedback from customers.

Thanks to feedback from customers, this helped us improve facilities at Cambridge Tottenham Hale, Colchester and Stansted Airport stations. A mobile team of Rail Safety Officers have been deployed on the Southend Route to deter anti social behaviour resulting in an 18% for safety and security satisfaction scores.

If you have any comments about things we’re doing well or how we can improve, we want to hear from you. Fill in our We’re All Ears survey or come along and speak to our managers at our Let’s Talk Events.