Additional staff to improve customer service further at London Liverpool Street

Abellio Greater Anglia has invested inadditional staff at its London Liverpool Street rail station, across a numberof roles, to improve customer service further after seeing a 7% increase in thenumber of passengers using the station last year.

Four new employees will staff the StanstedExpress Service Area, helping passengers with ticket purchasing, generalenquiries, flight and rail information and directions to the correct platformsfor trains to Stansted Airport from the Information Desk when the desk opens intwo weeks.

Two additional customer service assistantswill assist with staffing the First Class Lounge and general concourse area toassist passengers and provide information.

The train operator has also taken on fournew train dispatchers to improve operational performance and customer service,ensuring that the station's 31 train departures per hour depart on time.

In addition, three new members of staff inthe ticket office will help to improve levels of customer service and minimisequeuing times.

Abellio Greater Anglia’s Station Manager,Alan Neville, said, “I’m delighted to welcome more staff to London LiverpoolStreet to improve the levels of customer service and performance at the stationeven further. We currently score nearly 90% when we are assessed by mysteryshoppers, which is an impressive achievement for a station that sees over 1.2million people using the station annually. Our investment in additionalresources will help us to improve on this figure further over the coming monthsand deliver an even better service for passengers.”