Published on: Monday, 13 April 2015
Last updated: Wednesday, 5 October 2016
Rail passengers in East Anglia havenominated the station teams and individuals who they feel deliver the bestcustomer service, with Abellio Greater Anglia’s team at Bishops Stortford railstation scooping a National Customer Service Week award.
During National Customer Service Week from2nd - 6th March, Abellio Greater Anglia asked regular travellers to nominatethe station teams or individuals across the network who go the extra mile tomake passengers’ journeys pleasant and stress-free or who have gone the extramile to offer assistance or make a difference.
The team at Bishops Stortford received a‘Best Station Team’ award after being nominated by regular users of the station.
The awards were judged by the AbellioGreater Anglia Leadership Team who assessed each nominee for, amongst othercriteria, the effort they make to exceed customer expectations and the level towhich they know the value of excellent service to the business.
Jamie Burles, Abellio Greater Anglia’sManaging Director, said, “I would like to offer my congratulations andgratitude to all the teams and individuals who were nominated for a CustomerService Week award. I am very proud of our engaged employees across the networkwho do their upmost to exceed our customers’ expectations every day.”
Delivering excellent customer service is apriority for Abellio Greater Anglia and since the franchise began the trainoperator has invested in a training programme that has seen all front linestaff taking part in a two day Customer Service course.
Mystery shopping surveys have demonstratedthat the training is having a positive effect with many staff achieving perfectscores of 100% when they are secretly assessed by mystery shoppers.