Diss rail station achieves top scores in mystery shopping exercise

Diss rail station’s new toilet facilities scored top marks in a recentmystery shopper survey carried out at the station.

Abellio Greater Anglia recently carried out improvement works at thestation to refurbish the customer toilets and install a new disabled toilet.

As a result, passengers are enjoying a brighter, cleaner and morewelcoming station environment and the toilet facilities were given a 100% whensurveyed by a mystery shopper.

Diss also scored 100% for good information provisionto customers.

Thecriteria for scoring points for good information provision includes: visiblesignage and directions, a clear Public Address system and regularannouncements, the provision of Customer Information Screens which providetimely and accurate information, relevant timetables and posters on display,local bus and taxi information available, as well as clearly displayed openingtimes, No Smoking signs, maps and Welcome posters etc.

Abellio Greater Anglia’s rail stations wereassessed between 7th February and 5th March 2016 as partof a regular mystery shopping exercise to check that stations are meeting thestandards that customers expect of them.

Abellio GreaterAnglia’s Customer Service Director, Andrew Goodrum, said, “I am delighted tosee that the new facilities at Diss andcontinued efforts of the team there have achieved top scores and helpedto make the station welcoming and pleasant for our passengers.”