EFQM accreditation achieved

Abellio GreaterAnglia has demonstrated its commitment to delivering excellent service with the achievement of a 5-star ‘Recognised for Excellence’ accreditation from the EuropeanFoundation for Quality Management (EFQM).

The EFQM ‘Recognisedfor Excellence’ accreditation is a peer-assessed programme that judges businessmanagement practice and recommends ways in which they can improve.

A team of trained assessors from EFQM memberorganisations spent several days on-site, interviewing people from all levelsof the organisation and recommended a 5 star rating in their final report.

In order to qualifyfor 5-star accreditation businesses must demonstrate the following criteria:

1. They are a high profile organisationwhere change is well managed.

2. The business improves, refines and simplifies thepractices it uses to achieve its goals.

3. Have ongoing results in line with its strategy.

   Abellio GreaterAnglia’s Victor Fromm, who lead the project, commented: “We are constantlylooking to improve the way we work and maintain a high standard of managementpractice. We are of course delighted that our assessors rated our businessespractices so highly. This accreditation now provides us with a framework toincrease our productivity and efficiency further.”