Published on: Thursday, 1 October 2015
Last updated: Wednesday, 5 October 2016
Abellio Greater Anglia is supporting National CustomerService Week 2015 by asking passengers to nominate the stationteams or individuals who they feel deliver the best customer service.
Delivering excellent customer service is a priority for AbellioGreater Anglia and since the franchise began the train operator has invested ina training programme that has seen all front line staff taking part in a twoday Customer Service course.
Mystery shopping surveys have demonstrated that thetraining is having a positive effect with many staff achieving perfect scoresof 100% when they are secretly assessed by mystery shoppers.
Now the train operator wants to hear from customers tofind out which station teams or individuals across the network go the extramile to make their journeys pleasant and stress-free or who have gone the extramile to offer assistance or make a difference.
National Customer Service Week, organised by theInstitute of Customer Service (ICS) runs from 5 – 11th October 2015and nominations can be made all week.
Customers can nominateindividuals or entire teams under five award categories: Station Staff, OnTrain Staff, Customer Relations and Social Media, Revenue Protection and MakingTravel Safer, On Train and Station Cleaning Staff.
There will be 10 awardsacross the five categories and entries will be judged by the Abellio GreaterAnglia Leadership Team who will assesseach nominee for, amongst other criteria, the effort they make to exceedcustomer expectations and the level to which they know the value of excellentservice to the business.
Nominationscan be submitted via email to [email protected]please see posters at stations for further details.
The winning individuals or teams will receive a coveted ICS Customer ServiceAward.