Railcards FAQs

Refunds and Railcards

If you are travelling with a Railcard-discounted ticket and have forgotten to bring your Railcard with you or you have mislaid it, we will refund any extra fare or Penalty Fare charged. To claim a refund, please contact our Customer Relations online with details of your Railcard and the extra tickets or penalty fares that you have been charged. We will only make such a refund once in any 12-month period.

If you are unable to produce a Railcard for any other reason, for example you do not hold one, then you will need to buy a new ticket as if no ticket were held, as the Railcard-discounted ticket is considered to be invalid and has no value. In Penalty Fare areas, you may be charged a Penalty Fare. This will also apply on any second or subsequent instance that you forget or mislay your Railcard in any 12-month period.

Railcards

The following types of Railcard are available for travel on Greater Anglia services

• 16-25 - if you are aged 16-25 or are over 26 and in full-time education, you can save one-third on most Standard Class rail fares and First Class Advance fares.
• 26-30 - if you are aged between 26 and 30 you can save one-third on most Standard Class rail fares and First Class Advance fares.
• Family & Friends - up to four adults and four children aged 5-15 can travel together on one card. Adults save 34% and children save 60% on the child fare.
• Senior - if you are over 60 you can save one-third% on most Standard and First Class rail fares.
• Network - available to anybody of any age. You and up to three other adults and four children can save money on off-peak rail fares in the Network Railcard area (on Greater Anglia, this is south of Manningtree, Harwich and Cambridge inclusive, plus Cambridge to Ely). Minimum fares apply on weekdays.
• Two Together - for two named adults who must travel together at all times, to save one-third on Standard and First Class fares.
• Disabled Persons - available to registered disabled people and gives one-third off Standard and First Class fares for the holder and an optional companion.
• Veterans - if you have ever served in the British Armed forces you can save one-third on Standard and First Class fares.
• Club 50 - 20% off advance and off-peak fares on our network online. 10% at our station.

You can buy most of these railcards through our railcards page.

An alternative way to purchase a Disabled Persons railcard is you can pick up an application form from any of our stations or download an application form from the Disabled Persons Railcard website and apply by post to:

Disabled Persons Railcard Office
PO Box 6613
Arbroath
DD11 9AN

For more information contact the Disabled Persons Railcard office:

• Email: [email protected]
• Telephone: 0345 605 0525 (07:00 to 22:00, Monday to Sunday)
• Textphone and Minicom: 0345 601 0132

If you wish to book online for travel from an unstaffed station where there is no ticket machine you will need to have the tickets posted to you. Remember to leave enough time for the tickets to arrive by post. Select the railcard you wish to use from the Railcards and other discounts section in the booking process.

If you board a train at an unstaffed station, you are allowed to buy the full range of tickets, available for immediate travel, on board with the same railcard discounts as would be offered at a booking office.

Please be aware: If you are starting your journey at an unstaffed station, and it does not have a self service ticket machine, you must not choose to collect tickets at an alternative station and travel there without a valid ticket. You are not permitted to travel to that station using the reference number to collect your booking. You must opt to have your tickets posted to your home address instead.

Refunds and Railcards

If you are travelling with a Railcard-discounted ticket and have forgotten to bring your Railcard with you or you have mislaid it, we will refund any extra fare or Penalty Fare charged. To claim a refund, please contact Customer Relations via [email protected]​ with details of your Railcard and the extra tickets or penalty fares that you have been charged. We will only make such a refund once in any 12-month period.

If you are unable to produce a Railcard for any other reason, for example you do not hold one, then you will need to buy a new ticket as if no ticket were held, as the Railcard-discounted ticket is considered to be invalid and has no value. In Penalty Fare areas, you may be charged a Penalty Fare. This will also apply on any second or subsequent instance that you forget or mislay your Railcard in any 12-month period.