We're committed to providing a punctual and reliable service and will update this page to give you updates on how we're doing. The latest figures are for 4 weeks to 17th August 2024.
| On Time | Time to 3 Minutes | Time to 15 Minutes | Cancellations | Self-Caused Cancellations | Short Formations | |
|---|---|---|---|---|---|---|
| Greater Anglia | 86.09% | 94.75% | 99.42% | 436 | 79 | 17 |
| Southend & Southminster | 91.41% | 96.47% | 99.55% | 48 | 9.5 | 0 |
| Great Eastern Outers | 87.80% | 95.62% | 99.54% | 50 | 15 | 0 |
| Anglia Inter City | 83.78% | 92.67% | 99.10% | 34.5 | 2.5 | 1 |
| Anglia Locals | 84.43% | 93.02% | 99.06% | 91 | 8 | 0 |
| West Anglia Outers | 83.56% | 94.33% | 99.53% | 178.5 | 39 | 0 |
| West Anglia Inners | 85.10% | 95.50% | 99.56% | 34 | 5 | 16 |
| Late at terminus | 30-59 minutes | 60-119 minutes | 120 minutes or more | |||
|---|---|---|---|---|---|---|
| Greater Anglia | 53 | 0.16% | 7 | 0.02% | 2 | 0.01% |
| Southend & Southminster | 4 | 0.08% | 2 | 0.01% | 1 | 0.00% |
| Great Eastern Outers | 4 | 0.10% | 1 | 0.01% | 0 | 0.00% |
| Anglia Inter City | 6 | 0.52% | 0 | 0.07% | 0 | 0.02% |
| Anglia Locals | 22 | 0.21% | 2 | 0.03% | 1 | 0.01% |
| West Anglia Outers | 14 | 0.20% | 2 | 0.03% | 0 | 0.00% |
| West Anglia Inners | 3 | 0.08% | 0 | 0.01% | 0 | 0.00% |
Definitions for Performance Metrics
On Time
The percentage of recorded station stops where the train arrived less than one minute later than its advertised time.
Time to 3
The percentage of recorded station stops where the train arrived less than three minutes later than its advertised time.
Time to 15
The percentage of recorded station stops where the train arrived less than 15 minutes later than its advertised time.
Cancellations
The percentage of services that were ‘cancelled’. ‘Half a cancellation’ is when a train fails to stop at one or more of its station stops. ‘A full cancellation’ is when a train completes less than 50% of its planned journey.
Self-Caused Cancellations
The cancellations affecting our services that have been caused by a Greater Anglia responsible cause.
Short Formations
The percentage of services that run with less capacity than agreed as per our train plan.
Our Service Groups Explained
Southend and Southminster
Services to/from Liverpool Street, Wickford and Southminster.
Great Eastern Outers
Services to/from Liverpool Street, Colchester, Sudbury, Chelmsford, Walton-on-the-Naze and Harwich Town.
Anglia Inter City
Services to/from Liverpool Street, Norwich, Ipswich and Harwich International.
Anglia Locals
Services to/from Ipswich, Lowestoft, Felixstowe, Cambridge, Peterborough, Norwich, Great Yarmouth, Cromer and Sheringham.
West Anglia Outers
Services to/from Liverpool Street, Stansted Airport, Bishops Stortford and Cambridge.
West Anglia Inners
Services to/from Liverpool Street, Hertford East, Enfield Town and Cheshunt.